1. Detailed description of goods and/or services
Franki & Remi is a business in the fashion industry that sells women’s clothing.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 days and delivered in 7 to 14 working days and delivery confirmed by way of email. (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
3. Export restriction (None)
The offering on this website is available to all South African and international clients.
4a. Return and Refunds policy
The provision of goods and services by Franki & Remi is subject to availability. In cases of unavailability, Franki & Remi will refund the client in full within 30 days. Cancellation of orders by the client will attract a 20 % administration fee.
4b. If anything is delivered damaged then these should be sent back to 192 Main Road, Diep River, Cape Town within 7 days and once reviewed and if damage is seen to have been caused before dispatch when the client will receive a full refund.
4c. Returns for any other reason must happen within 7 days of delivery (at customer’s cost) and customer will receive credit for the same value - valid for 6 months. Please be aware all garments are made to order.
4d. There are no refunds or returns for custom made garments.
5. Customer Privacy policy
Franki & Remi shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.
6. Payment options accepted
Payment may be made via Visa and MasterCard.
7. Card acquiring and security
Card transactions will be acquired for Franki & Remi via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Franki & Remi separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
10. Responsibility
Franki & Remi takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and Franki & Remi chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature 192 Main Road, Diep River, Cape Town, 7800.
12. Variation
Franki & Remi may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Franki & Remi (sole trader) based in South Africa trading as Franki & Remi, Owner is Samantha Walker.
14. Franki & Remi contact details
Company Physical Address:192 Main Road, Diep River, Cape Town, 7800
Email: sam@frankiandremi.com
Telephone: 0210548578
